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If…
- Lack of flexibility to meet business challenges
- Limited options for future expansion and development
- Security and compliance concerns
- Increasing support costs and limited value
Are keeping you awake…
With so many Cloud migration routes open to you, it can be hard to know which path will best serve your future business needs. To help point you in the right direction, we’ll evaluate your current contact centre solution estate and explore the future for each solution. With this contextual information, we can help you decide the best course of action, specific to your organization.
2022 Contact Centre Buyer's Guide
New world. New experiences. It’s time for a new toolkit.
Building a Better Business Case for CX Transformation
Build a solid business case for moving to cloud.
Checklist:Plan your CLOUD migration roadmap
A step-by-step checklist to keep you on-track.
Move Your Contact Center to the Cloud with Confidence
Webinar on demand
No Genesys Cloud fees for up to 12 months when you to make the switch * T&Cs apply
A proven approach for your
on-premise contact centre migration
We know contact centres are vital to modern businesses like yours, and that a smooth, seamless migration is important to getting any new platform up and running without disrupting normal day-to-day operations. Migration can help to address common challenges, such as…
Limited potential for innovation
Access next generation features any time you like without additional costs ― 260+ new features added last year.
Risk and compliance
Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation.
Upgrade Headaches
Evergreen platform with no more forklift upgrades for your software.
See how these Genesys Cloud CX customers successfully migrated from legacy on-premise solutions.
Dolfi1920 pushes passenger experiences to new heights
By moving to the cloud, in just two weeks, the airline baggage specialist saw a 21% increase in FCR and 12% rise in customer satisfaction (CSAT).
Empowered agents go the extra mile
Business process outsourcer, CallPageboy, has reduced handle times by 20%, while also implementing simpler and safer system changes.
Improving the Customer Experience and Boosting Profits
By migrating from an aging on-premises system to the Genesys Cloud CX platform, Carglass® has seen fewer abandoned calls and a reduction in average handle time.
Speak to an expert