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Is the future of your contact centre causing headaches

Migration Program Away From Avaya

To be a leader, you need to work with a leader

A special migration program just for Avaya customers - so nothing holds you back
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  • Try the full suite of Genesys Cloud CX features for up to 12 months, at no charge, as part of the free trial program.
  • No cloud usage fees for designated ramp time period.*
  • Get access to your environment during your implementation period to ensure agents are trained and ready to serve customers on Day 1.

*Terms and conditions apply. Incentive levels are determined based on existing system environment. Contact your Genesys representative or partner to learn more about eligibility and requirements.
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  • Access to a full suite of cloud capabilities, including voice services, customer self-service, digital channels, inbound routing, outbound campaigns, workforce engagement, unified communications, and reporting and analytics.
  • Access to pre-built Avaya migration tools for your custom reports, queues, and interaction flows.
  • Easily integrate your existing unified communications, CRM, custom reports and more with pre-built integrations and apps.
  • Free online training credits for agents, supervisors and admins, for most customers migrating from Avaya.

Your
preferred
cloud

Choose the cloud deployment model to meet your unique needs with a proven platform. Genesys is the industry-leading CX solution, built with the future in mind. Customers and analysts agree.

Do more
with
less

The industry’s most powerful all-in-one platform. Everything you need, all in one place - voice, digital, AI, workforce engagement, UCC and more - built to work together.

Risk-free migration approach

A customer-focused model created from over 3,300 migrations. With custom tools to ensure a smooth, successful, and speedy migration without disruption to your business.

Safricloud & Genesys will reduce your risk, simplify your tech stack and provide security and resiliency to handle whatever comes next.

Migration Successes

Here are some Avaya customers who migrated seamlessly to the cloud

10-week full cloud migration

95% member satisfaction

90% faster campaign completion

100% improvement in agency efficiency

Over $1.5 million saved in annual platform support costs

Retired 9 legacy platforms

let's talk

Failing your customers is not an option. Let’s talk about how Genesys will help you succeed. Replace your Avaya platform with the endlessly adaptable Genesys cloud solution.
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