Get visibility on customers’ and prospects’ journeys
Analyze their activity and decide when to interact
Offer various interaction and communication channel
Be prepared for omnichannel engagement and respect their channel of choice
Genesys Predictive Engagement delivers Smarter engagements, better outcomes
Conversion rates
Number of qualified sales leads
Cross-sell & upsell opportunities
Lead-routing effectiveness
Cost per lead
Cost of sales
Shopping cart abandonment
Length of lead conversion/sales cycle
Use machine learning to predict the likelihood of prospect abandoning cart/form and engage to influence their decision
Segment visitors showing interest in high value products/services and engage to accelerate sale cycle
Segment visitors coming from marketing campaigns and engage to increase their digital experience and conversion rate
Make your agents smarter by providing the customer context to them so they can service the customer more effectively
Engaging with customers spending to much time in help centre FAQ and shape their journey with content offers and bots
Use machine learning to predict the likelihood of customers opening a troubleshooting ticketing or calling and offer a chat/bot as an effective alternative
