Very soon AI will dominate contact centres.

Are you ready?

Jody Roberts speaks on how AI will dominate your contact centres in a couple of years. The goal of the session is to show you the “Art of the Possible”
 
 
Topics:
 
  • Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs.
  • Understand the components of AI-powered self-service.
  • Learn how to orchestrate a blended AI experience that provides a great CX.
  • Get it right, learning from past industry mistakes
 
Speaker:

Jody Roberts – Senior Solutions Consultant, Genesys BENELUX and South East Africa

 

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Shaun Cothill
Business Development Executive

084  544 2522