SafriCloud offers simple and innovative solutions designed to allow customers to grow through a scalable and flexible architecture.

We provide PureCloud Services that allow organisation to centralise their communication and collaboration environment.

PURECLOUD ENGAGE

Rethink your cloud contact center with PureCloud Engage

We built our cloud call center software from the ground up so you get a complete customer engagement solution to serve your needs both today and tomorrow.

With PureCloud Engage, you get:

  • Simple pricing, month-to-month terms
  • A true cloud architecture that provides continuous improvements
  • A feature-rich solution for complete customer engagement
  • Unparalleled reliability and disaster recovery
  • Amazon Web Services elastic infrastructure with limitless capacity
  • IP telephony services like porting existing and adding new numbers
  • A modern web and mobile user experience
  • Lightning-fast deployment

Don’t let digital disruption hold your cloud call center back. Take charge of your success and leave the competition behind.

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GET RESULTS FAST

Deploy in days, not weeks. No customisations. No desktop installs. Turn up new features with a simple license and get quick access to advanced routing and sophisticated applications. Delight customers, generate leads, acquire new business and do it all better and faster.

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DELIVER CONSISTENT SERVICE

Everything you need is on a single, all-in-one cloud platform.  Offer unparalleled reliability and a consistent experience no matter how your customer contacts you. Keep the improvements going by capturing key customer insights with a single view of the experience.

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CREATE A BETTER EXPERIENCE

Keep in tune with customer expectations and leapfrog your competition with a steady stream of new features designed for the modern customer experience. And, since agents are part of that experience, ensure they have the latest tools for increased productivity and service delivery excellence.

Everything you need to stay focused on your customer

Seamless omnichannel capabilities and exceptional reliability to connect and engage with customers wherever, whenever.

  • Apply advanced routing to omnichannel interactions
  • Create IVR flows quickly and easily with a visual, intuitive interface
  • Personalize outreach with proactive campaigns and notifications
  • Leverage operational visibility to track and fine tune every aspect of performance
  • Boost agent productivity with CRM integrations
  • Add new capabilities and manage users with minimal IT involvement
  • Plug into other apps and cloud solutions to meet any customer need

PURECLOUD ENQUIRY

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