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Genesys Cloud Pricing

Connect all of your communications with simple, scalable pricing.

Genesys CX 1

Voice only

R 1065 /month

Solve customer problems faster.

Get started
* Ts & Cs Apply
Features:
  • Secure IVR callbacks, voice campaigns, and more
  • IVR Minutes, data storage, API requests

Genesys CX 2

Voice & email

R 1562 /month

For complete voice and digital interactions.

Get started
* Ts & Cs Apply
Features:
  • Access to comprehensive digital channels
  • AI-powered customer engagement
  • Extra IVR minutes, data storage, API requests

Genesys CX 3

Voice, email & digital

R 2130 /month

Connect the employee journey with the customer journey to deliver exceptional experience.

Get started
* Ts & Cs Apply
Features:
  • Include Genesys CX1 and 2+
  • Workforce engagement management
  • Voice transcription minutes
  • Maximum IVR minutes, data storage, API requests

*Pricing subject to change. Please contact us for confirmed latest pricing.

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