The Future of AI in Customer Service
Peter Dorrington of Xmplify speaks with three internationally recognized experts in the field of Artificial Intelligence about what the future holds for AI and Customer Service.
Very soon AI will dominate contact centres
Jody Roberts speaks on how AI will dominate your contact centres in a couple of years. The goal of the session is to show you the “Art of the Possible”
Shaping the future of contact centre AI
Join Genesys and Google Cloud to discover ground-breaking integration and how it enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster than ever before, while also improving customer satisfaction, sales, employee efficiency and more.
SA Home Loans on its journey from Customer Service to Customer Experience
SA Home Loans Managing Executive of Client Experience Leigh Moon and SA Home Loans Senior Manager for Client Experience, Product and Research, Antonie Fourie presented how Genesys Cloud allows SA Home Loans to achieve its vision to deliver an “amazing home loan experience”.