Genesys Cloud For:
Genesys for CX teams
A seamless omnichannel experience
Every customer interaction, on every platform,
organised on one screen.
Genesys For IT Teams
Cut Your deployment time by up to 50%
Don’t wait months – Safricloud can deploy your cloud communications in days.
Genesys for Digital Teams
Simple business integration
Integrate cloud communications with the tools you are already using.
Genesys for Data Teams
Creating real value through data
Real-time reporting to support and optimise your service response.
The Genesys Cloud omnichannel conact centre solution includes:
- Contact centre software
- Omnichannel solution
- IVR
- Integration and apps
- Digital sales
- Chatbots
- Voicebots
- Service automoation
- Workforce engagement and management
