Very soon AI will dominate contact centres
Jody Roberts speaks on how AI will dominate your contact centres in a couple of years. The goal of the session is to show you the “Art of the Possible”
Speakers:
Jody Roberts – Senior Solutions Consultant, Genesys BENELUX and South East Africa
Topics:
- Learn how to take advantage of intelligent voicebots and chatbots to provide better customer service and improve customer experience while reducing costs.
- Understand the components of AI-powered self-service.
- Learn how to orchestrate a blended AI experience that provides a great CX.
- Get it right, learning from past industry mistakes
Written by
James Fosker
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